Naturally GreeceNaturally Greece

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Booking Terms and Conditions

Booking information – How to book – Terms and Conditions
Naturally Greece is trading under the tour operator Palandjian World Ltd

How to Book a Naturally Greece Tour
Early application is recommended to avoid disappointment. Complete the on line booking request and we will reply with confirmation to your e-mail address.

Deposits Required
For our tours € 250 (euros) per person is required (or full payment if the booking is made within two months of departure).Upon receipt of your deposit we will send you a confirmation receipt.

How to Pay
By secure payment link or by bank transfer. We do not accept American Express cards. Please Note: Credit card charges are non-refundable under any circumstance.

Payment of Balance
The full payment is due two calendar months prior to departure.

Insurance
It is essential that you have full insurance cover in force for the duration of the tour. Please note your insurance will not be effective and you will not be covered for cancellation charges until you pay the full premium. We require all participants to have adequate travel insurance covering accidents, sickness, medical expenses, repatriation and personal liability as well as cancelled, delayed and missed departure. We also recommend ensuring you have cancellation cover in place for all tours, from the time of booking.

Flight arrangements
It is your own responsibility to book and pay for your flights to Greece. Upon booking your flights, please complete the Flight Confirmation Form at least 2 months before commencement of the tour and send by e-mail to info@naturallygreece.com.gr

Fitness to Travel
Passengers should be in good health as all tours involve a fair amount of walking often over uneven cobbled streets, rough paths, steep hillsides or steps.

Accommodation
Hotel accommodation is in twin-sharing or double-bedded rooms with private bath or shower and toilet. We will try to accommodate clients who request single rooms. We will also try to accommodate clients travelling on their own but wishing to share, but if there is no other single person on the tour willing also to share we will have to charge the single room supplement.

Special Requests
Any special requests made on your booking form will be noted and we will do our best to provide these for you. We cannot, however, guarantee to comply with your request.

Changes by Naturally Greece
At present all information regarding the tour has been checked and is, to the best of our knowledge, correct. However, for reasons beyond our control, changes may need to be made to hotels, programmes and leaders. We cannot therefore guarantee that itineraries and programmes will be followed as published.

Cancellation by Customers
Should you have to cancel your tour, you should notify us in writing advising us of the reason for cancellation. The scale of cancellation charges is calculated according to the number of days prior to departure that written notice is received by us.

Cancellation charges:
More than 60 days: deposit only.
59-45 days: 30% of total cost
44-22 days: 60% of total cost
21 days or less: 100% of total cost

Greek Government Taxes
These taxes are included in the basic price of the tour.

Luggage
Participants are expected to carry and check their own luggage at all transfer points. Where possible and if available porterage will be arranged.

No Smoking
There is a no smoking policy on all our coaches.

Complaints and Disputes
If you have a complaint, Prespana Tours-Naturally Greece must receive notification in writing not later than 28 days after the end of the tour.

Cancellation by Naturally Greece
Sometimes there has to be a minimum number of participants on a tour to make it viable, and if this is not reached we reserve the right either (a) to cancel the tour or (b) to offer to provide the tour at an increased cost, and to cancel the same only if an agreement cannot be reached for participants to pay such increased costs within the time specified by us. In either event notice of cancellation must be given by us at least six weeks before the departure date. If cancellation is necessitated through force majeure – e.g. civil strife, industrial dispute, natural or nuclear disaster – we shall refund the portion of payment made to us by clients, which has not been committed irrecoverably by us to the tour. However we can be under no other liability to you in such cases.

Surcharges
Surcharges may be imposed if total costs increase as a result of government action, currency fluctuation; fuel price increases. In such event we will absorb an amount equivalent to 2% of the tour fee. If the amount of the surcharge exceeds 10% you will be entitled to cancel and receive a full refund of all monies paid. This right to cancel must be exercised within 14 days of receiving written notification of the surcharge.

FedHATTA
Palandjian World Ltd is a member of FedHATTA (FEDERATION OF HELLENIC ASSOCIATION OF TRAVEL AND TOURIST AGENTS).

Tour Operator’s Licence
Palandjian World Ltd is a recognised travel agent and tour operator and holds the Greek National Tourist Organisation Licence No. 09.33.E.60.00.00852.00.  The tours as advertised are protected by this licence for which a bond has been deposited to meet the requirements of the Ministry of Tourism.

Responsibility 
Palandjian World Ltd is trading as Naturally Greece.
1. Naturally Greece undertakes to provide the advertised tour arrangements, save that it reserves the right to make reasonable changes, after discussion with the participants, if it is necessary to do so as a result of conditions unforeseen at the date of this contract.
2. Naturally Greece undertakes to exercise reasonable care in the selection, appointment and instruction of hotels, providers of transport or other independent contractors.
3. Naturally Greece will be liable to participants for personal injury loss and damage caused by the negligence of its employees or agents.
4. Naturally Greece accepts no liability for personal injury loss or damage caused by sickness, quarantine, weather conditions, war or force majeure as defined above save insofar as participants are exposed to the risks thereof by the negligence of its employees or agents.

This contract is governed by Greek Law, and in entering into it both parties agree to accept the exclusive jurisdiction of the Greek courts.

Naturally Greece
Palandjian World Ltd 
24, Mitropoleos St.
Thessaloniki, GR 54624, Greece
GNTO Licence: MHTE 09.33.E.60.00.00852.00
Member of: IATA (code 27-2 14106), HATTA, MTTAA